Returns and Cancellation Policy

For digital eSIM products, return and cancellation requests are assessed with regard to delivery and activation status, applicable consumer law and the contractual conditions of the product.

Not activated or unused

A request concerning an eSIM that has not been activated or used may be reviewed after checking the product's technical status and the supplier conditions that apply to it.

Technical issues

The customer should first contact SIMCALL support. Device compatibility, installation, coverage and activation records may be reviewed to determine an appropriate technical, legal or operational resolution.

Mandatory rights

This policy must not be interpreted as removing mandatory consumer rights. Final return rules should be confirmed on a product-by-product basis once the live product and payment flows are finalised.

Company information to be completed before production: AYD Teknoloji ve Gıda Ltd. Şti. · {{COMPANY_ADDRESS}} · Tax Number (VKN) {{TAX_NUMBER}} · MERSIS {{MERSIS_NUMBER}} · KVKK contact: {{KVKK_EMAIL}} · Payment provider: {{PAYMENT_PROVIDER}}

Version: 1.0 · Last updated: 15 September 2026. Final company, supplier and payment information must be verified before production.