FAQ

Questions before you travel?

What is an eSIM?

An eSIM is a digital SIM profile added to a compatible device instead of inserting a physical SIM card.

Do these travel plans include calls and SMS?

The current SIMCALL travel catalogue is data-focused. Check each plan's details rather than assuming a phone number, voice calls or SMS are included.

Do I need to remove my existing SIM?

On compatible dual-SIM devices, you can generally keep your existing line and use the travel eSIM for mobile data. Device and operator restrictions may apply.

Can I complete a payment now?

Live payment is not connected. Checkout currently validates the selected plan, current USD price and billing fields only. It does not create a saved order or purchase an eSIM.

Where can I see coverage and fair-usage details?

Open View Details on the selected plan. Missing technical information is left blank; do not assume every unlimited plan has the same fair-usage terms.

How do I contact SIMCALL.ME?

Open the contact page for the listed email addresses. The page opens your email app; it does not send an email automatically.